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Eve Intake Analysis for Zoom Contact Center
Overview
Eve's Intake Analysis service automatically processes your Zoom Contact Center calls to provide intelligent insights, transcriptions. Simply authorize the connection and Eve will handle the rest.
What Eve Does for You
- Automatic Call Processing: Every Zoom call is automatically transcribed and analyzed
- Intelligent Insights: AI-powered analysis of call content and sentiment
- Case Management: Organize calls by matter, client, or case type
- Compliance: Maintain detailed records for legal and regulatory requirements
- Search & Discovery: Find specific calls, topics, or conversations instantly
Table of Contents
Getting Started
What You Need
- Zoom Contact Center account (admin access required)
- Eve account (contact your Eve representative to set up)
How It Works
- You authorize Eve to access your Zoom Contact Center calls
- Eve automatically processes every call that ends
- You get transcripts, insights, and organized call data
- No technical setup required on your end
Authorizing Eve
Step 1: Access Eve Dashboard
- Log into your Eve Dashboard
- Navigate to Settings → Integrations
- Find Zoom Contact Center and click Connect
Step 2: Authorize with Zoom
- Click Authorize with Zoom
- You'll be redirected to Zoom's secure authorization page
- Log in with your Zoom admin credentials
- Review and grant permissions for Eve to access your calls
- You'll be redirected back to Eve with confirmation
Step 3: You're All Set!
Once authorized, Eve will automatically:
- Process all new Zoom Contact Center calls
- Transcribe conversations
- Analyze call content
- Organize data in your Eve dashboard
Using Your Call Data
Accessing Your Calls
- Eve Dashboard → Calls section
- Filter by Source: Select "Zoom Contact Center" to see only Zoom calls
- Search: Find specific calls by client name, topic, or date
- View Details: Click any call to see full transcript and insights
What You'll See
For each Zoom call, Eve provides:
- Call Summary: AI-generated summary of the conversation
- Full Transcript: Complete conversation with timestamps
- Caller Information: Phone numbers and contact details
- Call Metadata: Duration, date/time, call flow information
- Audio Playback: Listen to the original recording
- Insights: Key topics, sentiment analysis, action items
Organizing Your Calls
- By Client: Group calls by caller or client name
- By Matter: Organize calls by case or matter type
- By Date: Filter calls by specific time periods
- By Topic: Find calls discussing specific subjects
- By Status: Track call processing and completion status
Getting Insights
Eve automatically analyzes your calls to provide:
- Client Intent: What the caller wanted to accomplish
- Urgency Level: How urgent the matter is
- Next Steps: Recommended follow-up actions
- Case Classification: Automatic categorization of call types
- Compliance Notes: Important details for legal requirements
Getting Help
Common Questions
Q: How long does it take to process calls? A: Most calls are processed within 2-5 minutes after they end.
Q: Can I see calls from before I authorized Eve? A: No, Eve only processes calls that occur after authorization.
Q: What if a call isn't showing up? A: Contact support - we'll investigate and resolve the issue.
Q: Can I export my call data? A: Yes, you can export transcripts and call data from your Eve dashboard.
Q: Is my call data secure? A: Yes, all data is encrypted and stored securely with enterprise-grade security.
Support Contacts
- General Support: support@eve.legal
- Technical Issues: tech@eve.legal
- Account Questions: Contact your Eve Account Manager
Removing Authorization
Contact Your Account Manager
To stop Eve from processing your Zoom Contact Center calls, please contact your Eve Account Manager. Our team will handle the complete removal process for you.
What to expect:
- Processing Time: 1-3 business days
- Confirmation: You'll receive email confirmation when removal is complete
- Data Options: Discuss data retention preferences with your account manager
What We'll Handle
Our team will:
Stop Processing
- Remove authorization from Zoom
- Stop automatic call processing
Data Management
- Export call data (if requested)
- Delete integration data (if requested)
- Provide data retention options
Cleanup
- Remove authorization settings
- Update billing (if applicable)
Data Retention Options
When contacting your account manager, discuss your preferences for:
- Export Data: Download all call data before removal
- Retain Data: Keep existing call data accessible
- Delete Data: Complete removal of all integration data
- Partial Retention: Keep specific data types
After Removal
Once our team completes the removal:
- No new calls will be processed from Zoom
- Existing call data handled per your preferences
- Authorization completely removed
- Billing adjustments applied (if applicable)
Security & Privacy
Your Data is Protected
- Encryption: All call data is encrypted in transit and at rest
- Access Control: Only authorized users can access your call data
- Compliance: Full compliance with GDPR, CCPA, and other privacy regulations
- Audit Logs: Complete audit trail of all data access
What Eve Accesses
Eve only accesses:
- Call recordings from your Zoom Contact Center
- Call metadata (duration, caller info, timestamps)
- Call transcripts (generated by Eve)
Eve does NOT access:
- Your Zoom account settings
- Other Zoom data or recordings
- Personal information beyond call content
Data Retention
- Call Data: Stored securely in Eve's systems
- Retention Period: Configurable based on your needs
- Export Options: Download your data anytime
- Deletion: Complete data removal available upon request
Additional Resources
Last Updated: September 2025Version: 1.0